Return and Refund Policy

1. Basic Return Policy

We are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with the items you've purchased, please refer to the return and exchange policy below.

1.1 Reasons for Returns

There are generally two reasons for returns:

1. Product Quality Issues or Shipping Damage

   We will provide free return or exchange services if there is a product quality issue or damage during shipping.

2. Customer Dissatisfaction

   If the customer simply does not like our lamp, the customer will need to cover the shipping costs for the return or exchange.

2. Refund and Return Policy

Items shipped from jmcrystal.com (including jmcrystal warehouses) can be returned within 30 days of delivery.

2.1 Consumer-Initiated Returns

If the return is due to consumer reasons, the consumer is responsible for shipping costs, which vary based on the courier service you choose.

Consumer Reasons Include:

• The customer personally feels the product does not meet expectations.
• The customer personally feels the size is too small or too large.
• The customer personally feels the color does not match expectations.
• The customer wants to return the product for personal reasons (e.g., changed their mind or no longer needs it).
• The customer ordered the wrong item or quantity.
• The customer did not carefully read the product description and is surprised by the features or specifications.

3. Return Process

1. Contact us at info@jmcrystal.com to start a return.
2. If you need a full return address, our professional support team is ready to assist. Simply reach out, and they'll provide detailed return address information specific to your location for a smooth process.
3. If your return is approved, we'll send you a return shipping address and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

4. Important Notes

• Shipping costs are non-refundable if we've fulfilled our shipping obligations, but a refund is possible if the package hasn't shipped.
• For any return or exchange questions, contact us anytime at info@jmcrystal.com.

5. Conditions for Partial/Full Refunds and Replacements

You are eligible for partial or full refunds and replacements if:

• Any item is not in its original condition, meaning damaged or missing parts due to reasons not caused by us.
• Any item differs from its description.
• Any item is returned to the sender without being delivered.
• Any item is not delivered within 90 days.

6. Order Cancellation

You can cancel your order within a short period of time. If you want to cancel or change your order, please contact JM customer service via email info@jmcrystal.com, but please note that if your order exceeds 4 hours, a 30% fee will be charged for compensation.
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7. Google Merchant Center Requirements

7.1 Refund Timeliness

• Process refunds within 7 business days after receiving returned items
• Provide refund status updates within 14 days after receiving refund requests

7.2 Return Address

• Provide a clear return address
• Ensure the address is consistent across all relevant pages

7.3 Return Terms

• Clearly state the return period (30 days)
• Detail the return conditions
• Clearly state shipping cost responsibilities

7.4 Refund Processing

• Process refunds within 7 business days
• Refund to the original payment method
• Provide refund status updates

7.5 Consumer Protection

• Comply with all applicable consumer protection laws
• Provide clear return and refund procedures
• Maintain good customer service records